With presenters from across Nest, the webinar included information on payroll integration (webservices), some tips for running your Nest accounts and an update on employee engagement tools.

The presentations and Q&A are available now to watch and share with colleagues :

 

 

 

Speakers :

  • John Hale – Head of B2B Technical and Strategic Partnerships
  • Gary Ball – Senior Technical Account Manager
  • David Knight – Head of Key Employer Account Management

Hosted by Andrew Oldacre – Head of Key Connector Account Management

The slides from the webinar are available here: April webinar slides

Below are the unanswered questions from the webinar :

Q: You said that employees could choose to leave Nest. I thought that if their 28-day period to opt out had finished, employees could not just choose to come out of Nest?
 Answer: An employee can choose to stop contributing into Nest at any point. They can either tell you or Nest. Unlike with an opt-out any monies paid into their pension will remain invested.

Q: If an employee increases their contributions, will they pay less tax? What is the best option for an employee that earns under the ‘qualifying earnings’ but would like to make contributions?
Answer: Any extra contributions get the same tax relief as ordinary contributions. If they are basic rate payer, Nest will add basic rate tax to any contribution they pay

Q: I have an employer who pays holiday pay every quarter and every quarter some staff become eligible for auto enrolment purely because of their holiday pay. Can we postpone for those people each time it happens, as they are not eligible the next pay period?
Answer: Yes

Q: I’ve had client change bank, but I can’t get the bounced months to go through – how can I do this?
Answer: You’ll need to phone our contact centre to request for these schedules to be unlocked

Q: I have a lot of issues with IFC12045 error codes. We use Moneysoft and they say this is a Nest error but when we did an online chat, they said it was a Moneysoft error. At the moment I have to do the contributions manually and this one is a big payroll so very time consuming. It all seems to have started since we set up a second group.
Answer: Please email events@nestcorporation.org.uk to arrange a 121. Please include your name, job title, preferred appointment date and time and a summary of your queries

Q: We have often been advised by chat support that we should use insufficient earnings when perhaps the dates do not match enrolment etc, but I am often concerned that if there were an audit check, TPR would see that there were sufficient earnings, just in a slightly different period.
Answer: Please email events@nestcorporation.org.uk to arrange a 121. Please include your name, job title, preferred appointment date and time and a summary of your queries

Q: If an exception schedule has been submitted, are payments collected automatically on submission and what is the timeframe of collection.
Answer: If you have a direct set up for regular contributions, when submitting an exception schedule, it will automatically collect / allocate within 5 working days.

Q: Our employees are paid varying amounts, which is why a percentage is better?
Answer: Yes, we understand that contributions are deducted as a percentage, but, when submitted to Nest you are required to provide this as pound and pence.

Q: Can an employee opt out by giving written letter?
Answer: No – the following link provides the options available to opt-out : How do I opt out of Nest? | Nest pensions

Q: If an employee has two jobs – which employer is responsible for enrolling them in a scheme. Also, if an employee is on a Zero Hour Contract – does the employer still have to enrol them in a pension scheme?
Answer: Both employers need to access and pay contributions in relation to the salary that they pay. They do not need to consider the earnings from the other employment.

Q: When inputting someone’s wages earnt should the figure in the tax relief box show the 4% figure and not the full 5% with tax relief in it?
Answer: We assume you mean the contribution figure, if so, yes. If we’ve misunderstood, please arrange a 121.